Help shape the future of recruitment marketing.

At Hire Intelligence, we're transforming the way employers attract talent. We're looking for a Customer Success Manager with a background in recruitment marketing, job boards or recruitment advertising to join our growing team.

This isn't just another account management role. You'll become a trusted advisor to your customers, helping them maximise the value of our platform, optimise their recruitment campaigns and achieve their hiring goals.

If you're passionate about delivering exceptional customer experiences, enjoy analysing campaign performance and love building long-term relationships, we'd love to hear from you.

What You'll Be Doing

You'll manage a portfolio of customers, acting as their strategic partner throughout their journey with Hire Intelligence.

Your responsibilities will include:

• Building strong, long-term relationships with customers and becoming their trusted recruitment marketing advisor
• Leading customer onboarding to ensure every client is set up for success from day one
• Delivering regular account reviews, campaign performance reports and strategic recommendations
• Managing programmatic recruitment advertising campaigns to maximise performance and return on investment
• Analysing recruitment marketing data to identify trends, opportunities and areas for optimisation
• Proactively monitoring customer health and engagement to ensure customers continue to see value from our platform
• Working closely with Sales, Operations and Product teams to deliver an outstanding customer experience
• Supporting customers with training, platform best practice and ongoing product adoption
•  Identifying opportunities to introduce additional products and services that support customers' recruitment objectives

About You

You'll have experience within the recruitment marketing industry and understand what great customer service looks like.

Ideally you'll have experience working for:

• A job board
• A recruitment marketing agency
• A recruitment technology provider
• An ATS or HR technology business

You'll also bring:

• Experience managing customer relationships or key accounts
• A strong understanding of recruitment advertising and media performance
• Confidence interpreting campaign data and presenting meaningful insights to customers
• Excellent communication and relationship-building skills
• A proactive mindset with a genuine passion for helping customers succeed
• Strong organisational skills and the ability to manage multiple priorities
• Experience using CRM and customer success platforms such as HubSpot, Jira or Zendesk (desirable)

Why Join Hire Intelligence?

At Hire Intelligence, Customer Success is at the heart of everything we do.

You'll join an experienced, collaborative and supportive global Customer Success team where your ideas are valued and your contribution has a direct impact on our customers and the growth of the business.

We offer:

• Fully remote working
• The opportunity to work with innovative recruitment technology
• A collaborative and supportive team culture
• Ongoing learning and development opportunities
• The chance to work with leading employers across multiple industries
• A role where you'll genuinely influence customer success and business growth

Ready to Make an Impact?

If you're passionate about recruitment marketing, enjoy building lasting customer relationships and want to play a key role in helping customers attract the best talent, we'd love to hear from you.

Apply today and help shape the future of recruitment marketing with Hire Intelligence.

Overview

We are looking for an experienced Senior .NET Developer to join our team and play a key role in designing, building, and maintaining scalable, high-performance applications. You will work across the full development lifecycle, contributing to architecture decisions, backend development, and system integrations.

This role requires strong expertise in C#, .NET Core, and Microsoft SQL Server, along with solid experience building and consuming APIs.

Key Responsibilities

• Design, develop, and maintain robust applications using C# and .NET Core
• Build and integrate RESTful APIs and third-party services
• Develop and optimise SQL Server databases, queries, and stored procedures
• Collaborate with product owners, designers, and other developers to deliver high-quality solutions
• Lead technical design discussions and contribute to system architecture
• Identify performance bottlenecks and implement improvements
• Ensure code quality through reviews, testing, and best practices
• Mentor junior developers and provide technical guidance
• Participate in deployment, monitoring, and ongoing support of applications

Required Skills & Experience

• Strong commercial experience with C# and .NET Core / .NET 6+
• Extensive experience with Microsoft SQL Server (query optimisation, indexing, stored procedures)
• Proven experience designing and consuming RESTful APIs
• Solid understanding of software architecture and design patterns
• Experience with version control systems (e.g. Git)
• Familiarity with CI/CD pipelines and DevOps practices
• Strong problem-solving skills and attention to detail

Desirable Skills

• Familiarity with frontend frameworks (e.g. React, Angular)
• Experience with message queues or event-driven systems

Personal Attributes

• Strong communication and collaboration skills
• Ability to work independently and as part of a team
• Proactive mindset with a focus on continuous improvement
• Comfortable working in a fast-paced environment

What We Offer

• Competitive salary and benefits
• Flexible / remote working options
• Opportunity to work on modern technologies and scalable systems
• Career progression and professional development support

Hire Intelligence is seeking an experienced and strategic Head of Customer Success to build, lead, and scale our Customer Success function.

This is an exciting opportunity for someone who has successfully established high-performing Customer Success teams, developed scalable processes and created a customer-centric culture that drives long-term retention and growth.

Responsibilities

• Develop and execute the Customer Success strategy to drive customer satisfaction, retention, and revenue growth.
• Ensuring your team have a robust understanding of recruitment, job boards, media and recruitment strategies
• Build, hire, train, and scale a high-performing Customer Success team aligned with the company's growth objectives.
• Design and implement onboarding programmes, training materials, playbooks, and best practices to ensure consistency and excellence across the team.
• Coach, mentor, and develop Customer Success Managers, fostering a culture of continuous learning and high performance.
• Establish scalable processes, workflows, and customer engagement strategies that support business growth.
• Define, monitor, and optimise key customer success metrics, including customer health, retention, adoption, and satisfaction.
• Collaborate closely with Sales, Product and development teams to ensure customer feedback influences product development and service improvements.
• Proactively identify customer risks and opportunities, ensuring timely issue resolution and long-term customer success.
• Continuously evaluate team performance, identify areas for improvement, and implement initiatives to increase efficiency and customer outcomes.
• Ability to lead the team through selling to technology, SaaS, HR technology, or digital advertising sectors.
• Play an active role in the sales process, leading by example and driving media sales.
• Be dedicated point of contact for Job boards and media channels

Key Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years' experience in Customer Success, Account Management, or a similar customer-facing leadership role.
• Proven experience building, developing, and scaling Customer Success teams in a growing organisation.
• Extensive experience in Recruitment, Job Board, Programmatic market and recruitment strategy
• Demonstrated experience creating training programmes, onboarding documentation, playbooks, and operational processes.
• Strong leadership, coaching, and people development skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with experience using customer success metrics and data to drive strategic decisions.
• Strong problem-solving, organisational, and conflict resolution skills.

If you're passionate about building world-class Customer Success and creating exceptional customer experiences at scale, we'd love to hear from you.